Receptionist Spanish English Required

Cole Health•Pearland, TX

1d•$14 - $15•Onsite

About The Position

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the executive office manager. The Interpreter/Translator position requires exceptional reading and comprehension skills, excellent writing skills, and command of the English & Spanish language. The Interpreter is required to have knowledge of interpreting techniques, cultural and linguistic differences that impact effective communication, and the ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language. Specific job responsibilities may vary from time to time. Interpreting/Translation can occur in a facility or an approved home care setting. This position reports to the designated manager on site.

Requirements

Bilingual English/Spanish required.
Exceptional reading and comprehension skills.
Excellent writing skills.
Command of the English & Spanish language.
Knowledge of interpreting techniques.
Knowledge of cultural and linguistic differences that impact effective communication.
Ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language.

Responsibilities

Greet clients and provide necessary documents for completion.
Check patients in the scheduler and contact necessary therapists.
Collect and process co-pays from clients.
Professionally answer and address all phone calls, redirecting them accordingly.
Check telephone messages for accuracy and follow up.
Place appointment reminder calls to patients.
Maintain front desk metric boards.
Follow opening or closing procedures for the front desk.
Maintain cleanliness and order in the front desk area, waiting area, bathrooms, and kitchens.
Maintain stock of cards, client forms, and brochures in the waiting room.
Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status.
Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage.
Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information.
Process incoming faxes to the proper person.
Record client cancellations in the Raintree Scheduler and contact the therapist.
Be knowledgeable of organization personnel, the nature of Cole Pediatric Therapy business, and locations.
Be knowledgeable of all emergency procedures and the location of emergency equipment.
In an emergency situation, be prepared to call 911.
Upon evacuating the site, transport the emergency binder and appointment schedule out of the office.
Attend daily administrative meetings.
Observe patient confidentiality and follow HIPAA guidelines.
Advertising Attendance Reward Program.
Rescheduling client appointments as make-ups.
Assemble Client Welcome Packets (Medicaid and Insurance).
Update and maintain Food log and any other compliance logs.
Create new employee mailboxes.
Faxing/sending by mail reports to physician offices and parents, and track.