Receptionist

CenterWell•Baytown, TX

1d•Onsite

About The Position

Become a part of our caring community The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry. Center Address: CenterWell Baytown, 6515 Garth Rd, Ste:150, Baytown, TX 77521. About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Requirements

Strong organizational, written and verbal communication skills
Ability to remain calm and helpful even when dealing with upset customers
Ability to foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience
Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook

Nice To Haves

Bilingual English (read, write & speak) and Spanish
Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen
Medical setting front desk experience
Customer service experience
Experience in a highly customer service-oriented environment
Knowledge of and strict adherence to HIPAA

Responsibilities

Receives and correctly routes incoming and outgoing telephone calls
Accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately
Performs basic administrative/clerical/operational/customer support/computational tasks
Checking in and outpatients
Insurance verification and data entry
Answer phone calls utilizing a Genesys system
Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff
Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
Resolve patient issues through independent problem solving and with a goal of first call