Receptionist - Business Development Center

Courtesy Chevrolet Phoenix•Phoenix, AZ

23d•Onsite

About The Position

Courtesy Automotive Group is seeking an organized and customer-focused Receptionist for their Business Development Center to join the team at Courtesy Chevrolet. As the first point of contact for customers, this role is crucial in creating a positive and welcoming experience. The position supports the dealership's Business Development Center (BDC) by handling inbound and outbound communications, scheduling appointments, and ensuring seamless customer service. This role is seen as a stepping stone for growth within the organization, with opportunities for advancement to a BDC Agent.

Requirements

High school diploma or equivalent required.
Strong communication skills (verbal and written) and a customer-oriented attitude.
Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
Ability to multitask and prioritize in a fast-paced environment.
Professional appearance and demeanor.

Nice To Haves

Bilingual skills (Spanish/English) are preferred but not required.
Previous receptionist or customer service experience, preferably in an automotive setting, is a plus.

Responsibilities

Answer incoming phone calls and emails promptly and professionally, directing inquiries to the appropriate department.
Manage appointment updates for service departments to ensure efficiency and maximize customer satisfaction.
Conduct outbound follow-up calls, assist service advisors in relaying information to customers, and follow up on missed appointments.
Maintain accurate customer records in the dealership's CRM system.
Provide information to customers regarding dealership services, promotions, and events.
Collaborate with service managers and service teams to support customer needs and optimize operations.
Perform general administrative tasks such as filing, data entry, and maintaining an organized front desk area.