Business Development Center Associate

Serra Traverse City • East Bay Township, MI

3d • Onsite

About The Position

This position is the first point of contact for many customers, involving answering and directing incoming calls, and scheduling service appointments in a fast-paced environment. The Business Development Center (BDC) team is a strategic partner within the Sales and Service Teams, collaborating to ensure customer needs are met professionally, friendly, and efficiently. The team utilizes an established process for proven success and is invested in creating an awesome place to work, aiming for mutual learning and growth.

Requirements

• No experience necessary.
• Ability to use computer systems effectively.
• Effective communication and active listening skills.
• Must possess a Valid Driver's License which meets our company insurance standards.
• Must be willing to complete a background check.
• Must be willing to complete a Drug Screen and MVR.

Nice To Haves

• Appreciates consistently achieving turn-around goals.
• Is enthusiastic.
• Is detail oriented.
• Is efficient with timelines.

Responsibilities

• Be the front-line contact for answering incoming calls.
• Direct customer's questions to the correct department.
• Schedule appointments for our Service departments.

Benefits

• Medical
• Dental
• Vision
• HSA
• Short/Long term Disability
• Company Paid Life Insurance
• Voluntary Life- Employee, Spouse, Child
• 401 K
• Employee Assistance Program (EAP)
• Employer Paid College through Degrees @ Work
• Identity Theft Protection
• PTO
• Paid Holidays
• Employee Discounts- Sale/Service/Parts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed