Receptionist - Pulmonology

Lifepoint Health • Beckley, WV

1d

About The Position

The Receptionist supports specialized Pulmonary care by coordinating patient appointments, diagnostic testing, procedures, admissions, and follow-up care while ensuring timely insurance verification and authorization. The role serves as a central liaison between patients, providers, and clinical teams, supporting efficient office operations and a positive patient experience throughout the care process.

The Receptionist works with Raleigh Pulmonology’s providers, nurses, and support staff to support comprehensive, compassionate, patient-centered respiratory care. The schedule is full time, Monday through Friday, 8:00 AM to 4:30 PM.

Requirements

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented, with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

Nice To Haves

• Prior scheduling experience in a healthcare environment is strongly preferred.
• Knowledge of medical terminology, insurance verification, and billing processes is preferred.

Responsibilities

• Coordinate scheduling for testing, procedures, consultations, and admissions in accordance with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, and document approval details in scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support registration, billing, and continuity of care.
• Handle incoming calls and assist patients, providers, and internal staff with scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices.
• Maintain accurate records in electronic health record (EHR) and scheduling systems while complying with HIPAA and patient confidentiality standards.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments, resolve scheduling conflicts, and promote efficient patient flow.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED