Saturday Receptionist

Aspen Ridge Residences of Lehi•Lehi, UT

About The Position

The Receptionist is the first point of contact for residents, families, visitors, and staff, providing customer service and administrative support in a healthcare environment. The role supports reception operations, resident-related coordination, communications, records, and facility security. The schedule is part-time on weekends, with two available shifts: 10 AM–2 PM or 2 PM–6 PM. The listed pay is $13–$14 per hour.

Requirements

Previous experience in a customer service or administrative role; healthcare or senior living experience is preferred.
Knowledge of basic office equipment, including copiers, fax machines, printers, and multi-line phone systems.
Proficiency in MS Office, particularly Excel and Word.
Strong organizational and time-management skills, including the ability to prioritize, meet deadlines, and manage multiple projects.
Excellent communication and interpersonal skills for professional interactions with residents, families, staff, and external contacts.
Attention to detail and accuracy in data entry, recordkeeping, and document preparation.
Ability to maintain confidentiality and handle sensitive materials with discretion.
Ability to maintain regular attendance and punctuality according to the schedule set by the department supervisor or manager.
Ability to accept criticism and deal calmly and effectively with high-stress situations.

Nice To Haves

Previous experience in a healthcare or senior living setting.

Responsibilities

Greet and assist visitors, residents, and families professionally and courteously, providing information and assistance.
Perform clerical duties, including answering phones, responding to inquiries, taking messages, and directing calls.
Keep the reception area tidy, organized, clean, and accessible.
Assist with resident admissions, discharges, and transfers by completing paperwork and coordinating with clinical staff.
Schedule resident appointments and meetings and arrange transportation as needed.
Update and maintain resident records, including contact information, medical history, and insurance details, accurately and confidentially.
Relay messages and facilitate communication among residents, families, staff, and external stakeholders.
Coordinate with nursing, therapy, dietary, and housekeeping departments regarding resident care and services.
Sort, distribute, and forward incoming and outgoing mail.
Order and maintain office supplies and equipment, monitor inventory, and coordinate repairs or maintenance as needed.
Operate and communicate using the facility paging and telephone systems; screen and direct incoming calls appropriately.
Monitor entry and exit and ensure compliance with facility policies and procedures.
Follow facility security protocols and emergency procedures, responding calmly and efficiently to security or safety concerns.
Distribute visitor badges, keys, and access codes and enforce security measures to safeguard residents and staff.
Maintain a neat, clean, and appropriately dressed appearance.
Perform other duties as requested by management.