Receptionist

JLL•Boston, MA

3h•Onsite

About The Position

As the welcoming face of JLL at our client's site, you'll create a single visual point of contact that sets the tone for every visitor's experience. This role is about more than greeting guests—it's about representing both JLL and our client's values through genuine hospitality, meticulous attention to detail, and proactive service delivery. You'll serve as the primary interface between internal operations and clients, ensuring every interaction reflects excellence and professionalism. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this role embodies that commitment through daily service excellence. You'll manage visitor registration, coordinate meeting room logistics, provide office support services, and collaborate closely with facilities management, technology, and building services teams to create seamless experiences. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work with diverse teams to deliver exceptional service. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll have opportunities to develop your skills while contributing to a culture that prioritizes professionalism, inclusivity, and outstanding customer experiences. This position requires someone who thrives in dynamic environments, takes pride in exceeding expectations, and approaches each day with energy, flexibility, and a genuine passion for customer service.

Requirements

Demonstrated passion for customer service with the ability to create warm, genuine connections with diverse visitors and stakeholders
Strong problem-solving skills with the capacity to handle ambiguity and resolve complex situations effectively while maintaining composure under pressure
Proven ability to work independently while maintaining a self-motivated, confident, and energetic approach to all responsibilities
Exceptional stress management skills with the ability to effectively navigate high-pressure situations while delivering consistent service excellence
Excellent verbal and written communication skills in English and the local language, with strong presentation abilities and attention to detail
Flexibility and adaptability to respond quickly to rapidly changing situations and shifting priorities throughout the day
Goal-oriented mindset with demonstrated ability to focus on meeting performance targets and service level standards
Solid understanding of health and safety policies, including hygiene standards, fire regulations, and the ability to record incidents and maintain equipment compliance
Team player mentality with commitment to a "Firm First" mindset that prioritizes organizational goals and cross-functional collaboration
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Prior experience in facilities management, hospitality, corporate reception, or related customer-facing roles
Additional language proficiency beyond English and the local language to serve diverse visitor populations
Familiarity with visitor management systems, room booking platforms, or similar workplace technology tools
Demonstrated track record of maintaining strong client relationships with a proactive and professional approach to customer experience

Responsibilities

Enthusiastically welcome all visitors to the client site, walking them through the registration process, keeping them updated about their host's arrival, and ensuring their needs are met throughout their visit
Ensure all visitors are correctly registered and issued security passes in accordance with client security standards, tracking guests, vendors, and visiting employees using Resource Scheduler
Process and manage conference room bookings, capturing all booking data within prescribed timescales and conducting daily checks to ensure rooms are clean, tidy, and fully operational
Coordinate meeting room logistics including furniture adjustments, catering orders and delivery, refreshment preparation, and first-line audio-visual equipment support
Answer phones professionally in alignment with the client's global standards and serve as a knowledgeable resource about all reception services available
Maintain the reception desk, waiting areas, and meeting rooms to the highest standards of presentation, reflecting both JLL and client brand excellence
Manage incoming and outgoing courier services, packages, and mail distribution while procuring and organizing pantry supplies and stationery
Coordinate security access cards for employees and vendors, book transportation in line with client policies, and stay current on procedural changes and office projects affecting service delivery
Collaborate proactively with facilities management, technology teams, and vendor partners to deliver seamless, integrated service experiences while wearing client-approved uniform and name badge that represents professional standards