Receptionist - Gilchrist - Evening Shift

GBMC HealthCare • Columbia, MD

1d • $17 - $22 • Onsite

About The Position

Under direct supervision and/or according to detailed instructions, policies and procedures, greets and receives visitors and Gilchrist employees and the general public and refers same to appropriate staff members or department. Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Receives mail, UPS, Fedex and other deliveries. Sorts and distributes mail and notifies staff of deliveries and assists in delivery of packages to employees. Stocks Office supplies and monitors copier/printer and mail machine supplies. Responsible for organization of mailroom.

Requirements

• Customer service experience utilizing a patient and cheerful disposition and willingness to assist visitors, patients & families, general public and all levels of the organization in person and via phone.
• Excellent verbal and written communication skills.
• Ability to type tables and forms
• Skill in data analysis and interpretation
• Excellent Microsoft Office: Word, Outlook & Excel
• Electronic E-mail and scheduling system (Outlook preferred)

Nice To Haves

• Experience with an electronic medical record (EPIC preferred)

Responsibilities

• Greets visitors and Gilchrist employees to office. Determines nature of business and provides appropriate information, referring to appropriate staff members or department.
• Assists Office Assistant with distribution of items and/or packages to appropriate staff.
• Answers visitors' and employees' questions, based on knowledge of Gilchrist and department organization and policies, and notifies supervisor of difficult situations.
• Performs various related clerical duties including but not limited to: typing tables and forms; filing; opening, distributing and/or collecting mail; photocopying; scanning, maintaining logs of items such as deliveries or routine information received in the office; posting transactions and information into computer and performing simple routine calculations (addition and subtraction) such as totaling items in columns on logs.
• Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Provides approved information to callers and records and transmits messages based on HIPAA protocols.
• Utilizes EPIC as a resource to identify Interdisciplinary Team providing care for persons cared for by Gilchrist, identify Health Care Decision Maker of persons cared for by Gilchrist, and provide appropriate team members of cards, letters and notes of gratitude received from families and friends of patients.
• Maintains work area and Mail Room in a clean and orderly condition.
• Other duties as assigned to assist other departments with clerical duties.
• Assists with organization events, as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED