Evening/Weekend Receptionist

PACS

5d•Onsite

About The Position

The primary purpose of this job position is to attend to and greet visitors and answer the telephone. This role is limited to clerical duties only and is located within the Reception/Administrative area. This position has no clinical involvement or duties of any kind. The job involves providing general administrative and clerical support, greeting and welcoming patients, clients, and other visitors with a friendly and positive demeanor, answering telephone calls, taking messages, or forwarding calls. It also includes checking visitors in, directing or escorting them to specific destinations, informing other employees of visitors’ arrivals and cancellations, and maintaining a visitor sign-in log. The role also handles incoming and outgoing mail, schedules appointments, and maintains meeting room bookings. Maintaining and tidying the reception area is also a key responsibility. Additionally, the position requires adherence to confidentiality regarding resident care information, including protected health information, and promptly reporting any suspected or known violations of such disclosure to the Administrator.

Requirements

Must possess, as a minimum, a high school diploma or GED.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers and employees.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Basic knowledge of Microsoft Suite products.
Basic knowledge of clerical functions.
Basic knowledge of multiline phone system.

Nice To Haves

Previous administrative or receptionist experience preferred.

Responsibilities

Provide general administrative and clerical support.
Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
Answer telephone calls and take messages or forward calls.
Check visitors in and direct or escort them to specific destinations.
Inform other employees of visitors’ arrivals and cancellations.
Maintain visitor sign-in log.
Handle incoming and outgoing mail.
Schedule appointments and maintain meeting room bookings.
Maintain and tidy the reception area.
Perform other duties as assigned.
Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.