FT Receptionist

AZ Camelback Business•Phoenix, AZ

5d•Onsite

About The Position

The Receptionist serves as the primary point of contact for residents, families, visitors, staff, and external partners at Everlasting Services. This position is responsible for maintaining a welcoming, calm, and supportive front-desk environment while performing requested administrative and clerical duties. The Receptionist ensures effective communication, protects resident confidentiality, supports safety and security protocols, and contributes to the facility’s mission of providing respectful, person-centered care to individuals with traumatic brain injuries.

Requirements

High school diploma or equivalent required
Valid Level One Fingerprint Clearance Card
Current CPR/First Aid certification
Must show proof of freedom from TB before client contact (two-part TB test)
Clear the Department of Economic Security, Department of Aging and Adult Services Central Registry Background Check
Willing to obtain Memory Care certification within 30 days of hire
Strong work ethic, reliability, and compassion for individuals with special needs
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to interact compassionately with diverse populations
Basic computer proficiency
Ability to remain composed and professional in challenging situations
Ability to sit or stand for extended periods
Ability to operate standard office equipment
Occasional lifting of light office materials (up to 15 lbs)

Nice To Haves

Previous receptionist, administrative, or customer service experience preferred
Experience in healthcare, rehabilitation, assisted living, or social services strongly preferred

Responsibilities

Greet residents, families, visitors, and vendors in a courteous and professional manner
Answer, screen, and direct incoming phone calls accurately and promptly
Manage visitor sign-in/sign-out procedures in accordance with facility policies
Provide general information about the facility while maintaining resident confidentiality
Communicate messages clearly and accurately to appropriate staff members
Maintain front desk records, logs, and documentation
Assist with filing, data entry, copying, and other clerical tasks
Receive and distribute mail, packages, and deliveries
Maintain organized reception and waiting areas
Update daily activities board and make intercom announcements
Interact respectfully and patiently with residents who may have cognitive, communication, or behavioral challenges
Assist families and visitors with directions, questions, and facility navigation
Notify clinical or support staff of resident needs or concerns observed at the front desk
Follow facility safety, emergency, and security procedures at all times
Monitor facility access and report concerns to appropriate personnel
Maintain compliance with HIPAA and all confidentiality requirements
Maintain a calm, supportive demeanor
Demonstrate empathy, professionalism, and cultural sensitivity
Collaborate effectively with interdisciplinary team members