Receptionist - Aurora, Colorado

Jars Cannabis•Aurora, CO

10h•Onsite

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized Receptionist who can multitask and thrive in a busy, fast-paced retail cannabis dispensary. The Receptionist is the first point of contact for customers and is responsible for creating a welcoming experience, checking in new and returning customers in accordance with Colorado state and Marijuana Enforcement Division (MED) requirements, creating customer profiles, and assisting where needed. The role also includes keeping menus current, supporting store management with administrative tasks, and maintaining compliance in customer-facing interactions. Employment at a licensed Colorado cannabis dispensary requires a valid MED Employee License (“MED Badge”) before the first day of work, or proof of a Conditional Employee License. Applicants must obtain and maintain the license and pass the MED fingerprint-based background check. The application fee is $100 and is the applicant’s responsibility. Applicants must be at least 21 and meet the eligibility conditions described in the posting. The position is performed in a fast-paced dispensary and involves constant interaction with customers and staff. Shifts may vary and may include nights, weekends, holidays, and events. The posting lists full-time and part-time job types, with 8-hour and 10-hour shifts available.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Must obtain and maintain a valid Colorado MED Employee License before the start date, or provide proof of a Conditional Employee License as described in the posting.
Must successfully pass the MED fingerprint-based background check.
Minimum one year of customer service experience in retail, sales, and/or hospitality.
One year of previous administrative and/or Front Desk Receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills; the role involves constant contact with customers and staff.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and/or events on occasion.

Responsibilities

Verify customers meet legal age requirements, register new customers in the POS system, and scan in returning customers in compliance with Colorado MED regulations.
Check customer purchasing allotments through the POS system upon check-in.
Promote the JARS brand and welcome guests with a positive, upbeat, and friendly demeanor.
Use proper greetings and salutations with customers.
Assist with curbside and online orders when needed.
Answer calls using professional phone etiquette.
Provide customers with information about products, store hours and location, daily specials, the website, and other offerings.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive on time for scheduled shifts and dress presentably.
Communicate with team members about order completion updates.
Create personable and memorable experiences for store patrons.
Maintain Colorado state and MED compliance in customer-facing interactions.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management in an administrative capacity as required.
Follow applicable Colorado laws, regulations, policies, compliance requirements, and protocols.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.