Receptionist - Aurora, Colorado

Jars Cannabis•Aurora, CO

1d•Onsite

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized Receptionist who can multitask and thrive in a busy, fast-paced retail environment. The Receptionist is the first point of contact for customers and is responsible for creating a welcoming experience, checking in new and returning customers in accordance with Colorado state and Marijuana Enforcement Division (MED) requirements, creating customer profiles, and assisting where needed. The position requires a valid Colorado MED Employee License (MED Badge) before the first day of work, or proof of a Conditional Employee License. The license requires a fingerprint-based background check; its $100 application fee is the applicant’s responsibility. Applicants must meet the state’s eligibility requirements, including being at least 21 years old and meeting the specified felony-related restrictions. The role is generally performed in a fast-paced cannabis dispensary and involves constant contact with customers and staff. Shifts may include varied hours, nights, weekends, holidays, and events on occasion. Full-time employees are eligible for health, dental, and vision insurance; other listed benefits include an Employee Assistance Program, a 401(k) plan, paid time off, employee discounts, monthly performance-based bonus incentives, internal growth opportunities, voluntary life and supplemental medical insurance, select-holiday pay, bereavement time pay, and parental leave.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
Must obtain and maintain a valid Colorado MED Employee License (MED Badge) before the start date, or provide proof of a Conditional Employee License as specified in the posting.
Must successfully pass the MED fingerprint-based background check.
At least 1 year of customer service experience in retail, sales, and/or hospitality.
At least 1 year of previous administrative and/or front desk receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills; the role involves constant contact with customers and staff.

Responsibilities

Verify customers’ legal age, register new customers in the POS system, and scan in returning customers in compliance with Colorado MED regulations.
Check customer purchasing allotments through the POS system at check-in.
Promote the JARS brand and welcome customers with a positive, upbeat, and friendly demeanor.
Use proper greetings and salutations with customers.
Assist with curbside and online orders when needed.
Answer calls using professional phone etiquette.
Provide information about products, store hours and location, daily specials, the website, and other topics.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive on time for scheduled shifts and dress presentably.
Communicate with team members about order completion updates.
Create personable and memorable experiences for store patrons.
Maintain Colorado state and MED compliance in all customer-facing interactions.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management with administrative tasks as required.
Follow applicable Colorado laws, regulations, policies, compliance requirements, and protocols.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.