Receptionist-Aurora, Colorado

Champagne Metals • Aurora, CO

5h • Onsite

About The Position

The Receptionist serves as the primary point of contact for incoming customer communications and supports customer order processing and account management activities. The role handles incoming calls, supports order entry, responds to order status inquiries, maintains customer account information, and communicates with internal teams to support accurate and timely customer service. The position is performed on-site at the Champagne Metals facility and supports daily in-office operations. It may also provide backup assistance for invoicing when needed.

The role involves working in an office environment and being physically present at the facility during scheduled work hours. It requires frequent use of a computer, telephone, and standard office equipment; regular telephone communication; extended periods of sitting, typing, and data entry; and occasional light filing or document handling. Duties may be modified as business needs evolve.

Responsibilities

• Answer and manage incoming telephone calls from customers and vendors, routing inquiries to appropriate personnel.
• Communicate with customers by phone and email to respond to order status inquiries and service requests.
• Support accurate entry of customer orders into company systems.
• Maintain and update customer account information and related documentation.
• Coordinate with internal departments to obtain order updates and communicate accurate information to customers.
• Maintain regular, reliable, on-site attendance at the Champagne Metals office to support customer communications and internal coordination.
• Provide occasional backup support for invoicing processes.
• Assist with general administrative tasks or office support activities as assigned.
• Support other customer service or office functions when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed