Receptionist - Moses Lake Anticoagulation

Confluence Health•Moses Lake, WA

About The Position

The Receptionist courteously and professionally greets, instructs, directs, and schedules patients and visitors, serving as a liaison between patients and medical support staff while providing outstanding customer service. This is a pool position with no guarantee of hours. The position reports to the Practice Manager. The role is based in a reception area and involves continuous contact with patients, constant interaction, and many interruptions. It includes maintaining active Basic Life Support (CPR) certification and demonstrating the organization’s Standards of Behavior and Code of Conduct.

Requirements

Ability to communicate effectively in English, verbally and in writing.
Typing speed of at least 35 words per minute.
Basic computer skills.
Maintain active Basic Life Support (CPR) certification.

Nice To Haves

High school diploma or equivalent (GED).
One year of work experience in a medical office setting.
Medical terminology.

Responsibilities

Greet patients and visitors promptly and courteously and prepare patient information for visits.
Coordinate with providers and support staff to maintain efficient patient flow.
Schedule, cancel, and reschedule appointments; use the waitlist to accommodate patients seeking earlier appointments and fill provider openings.
Answer telephone calls and provide outstanding customer service in every encounter.
Operate general office equipment.
Verify billing, demographic, and insurance information at each encounter, and accurately code new insurance using available resources.
Obtain or initiate required waivers for non-covered services, confirm required referrals, and contact referring offices as needed.
Collect co-pays and account payments, provide receipts, explain co-pay and time-of-service policies, and collect outstanding patient balances when appropriate.
Balance a cash drawer and perform basic addition and subtraction.
Maintain active Basic Life Support (CPR) certification.
Perform other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance.