Receptionist (part-time)

Service Corporation International•Pasadena, TX

About The Position

The Receptionist receives client families and visitors at the front desk, greeting, welcoming, directing, and announcing them courteously and appropriately. The role answers, screens, and routes incoming phone calls and performs general office support duties. It also helps maintain a comfortable and orderly environment for families and supports office records and administrative tasks.

Requirements

High school diploma or equivalent.
Working knowledge of the MS Office Suite.
Clear and professional speaking voice and tone.
Professional interpersonal skills to handle sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Ability to work a schedule including Saturday and/or Sunday and beyond standard business hours.

Nice To Haves

Six months of general office, receptionist, or administrative support experience preferred.
Proficiency operating telephones, fax machines, and copiers.

Responsibilities

Greet guests and visitors and offer assistance when they enter the building.
Notify staff members when appointments arrive and escort guests to the appropriate room.
Answer routine questions about services, products, and location directions.
Immediately notify and involve management with customer service and security issues.
Receive deceased belongings from family and follow chain-of-custody procedures.
Answer, screen, and route incoming calls to appropriate staff members.
Maintain a comfortable environment for clients, providing beverages and other amenities for families as needed; may make coffee.
Maintain the guest-waiting area by disposing of trash, replacing tissues, and generally straightening furniture.
Receive incoming mail and packages.
Maintain organized and current electronic and paper files and records, such as deeds and trust files.
May perform light typing, proofreading, data entry, or printing.