Receptionist

JLL•San Diego, CA

1d•$50,000 - $52,000•Onsite

About The Position

The Receptionist serves as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming environment that reflects JLL's commitment to excellence. This role involves managing front desk operations, handling administrative tasks, and supporting day-to-day office functions within a regulated pharmaceutical setting. As the face of the facility, you'll create positive first impressions while maintaining security compliance and operational efficiency. Your role directly contributes to smooth workplace operations and enhances the experience of everyone who interacts with our facility.

Requirements

High School diploma, state equivalent, or GED equivalent
Proficiency in Microsoft Office products including Outlook, PowerPoint, and Excel
Strong verbal and written communication skills with ability to interact professionally at all levels
Demonstrated customer service excellence and a "can-do" attitude
Proven ability to identify issues and implement practical solutions
Physical ability to stand and/or walk for prolonged periods of time
Strong team player with collaborative mindset

Nice To Haves

Minimum 2 years of previous customer service-related experience
Working knowledge of access control systems, including granting and restricting visitor access
Experience working in regulated environments such as pharmaceutical, healthcare, or corporate facilities

Responsibilities

Enthusiastically greet, host, and provide support to guests, visitors, and employees, creating memorable experiences with a warm, welcoming personality
Answer, screen, and direct incoming phone calls and emails with professionalism and accuracy
Maintain visitor logs and issue badges in compliance with company security and regulatory policies
Keep the reception area clean, organized, and presentable at all times
Respond to requests for information and communicate effectively with all levels of management with minimal supervision
Order and manage all office and shipping supplies to ensure operational continuity
Provide excellent customer service to both internal and external customers while handling any additional duties and tasks assigned