Receptionist

Dial Silvercrest Corp•Bettendorf, IA

2d•Onsite

About The Position

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

Requirements

Experience in customer service, hospitality, or senior living
Must be at least 18 years of age
Basic computer skills, including phone systems
Strong communication and interpersonal skills
Professional appearance and demeanor
Ability to multitask and remain organized in a fast-paced environment
Promote teamwork in providing services to residents.

Nice To Haves

Willingness to learn and help others
Enjoyment in working with older adults

Responsibilities

Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
Assist residents and/or families with requests for transportation, reservations, and general information.
Answer and direct phone calls, take messages, and respond to inquiries.
Responds to emergency situations and is the point of contact in all emergency situations.
Monitor lobby and common areas to ensure safety and promote a positive environment.
Maintain reservations and schedule for guest suites, clubhouse, and private dining.
Receive mail and packages and ensures they are distributed accurately and timely.
Updates and maintains resident/family emergency list and contact information as changes occur.
Receives requests for maintenance and housekeeping services.
Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
Help promote community events and activities to residents and guests.
Notify supervisor when items need to be ordered, received, and maintain office supply list.
Maintain confidentiality of resident and community information.
Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
Other duties as assigned.