Receptionist, PCP (Harwich)

Cape Cod Healthcare•Harwich, MA

About The Position

The Receptionist is responsible for greeting patients, managing appointments, handling phone calls, and maintaining patient records. This role requires strong communication and organizational skills, proficiency with office technology, and knowledge of medical terminology and insurance procedures. The receptionist ensures efficient patient flow and accurate record-keeping within the electronic medical record system, while maintaining patient confidentiality according to HIPAA regulations. The position may also involve floating to other MACC practices as needed.

Requirements

Ability to read, write and communicate in English
High school graduate or equivalent
Strong communication and interpersonal skills
Experience with current office technology
Proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)

Nice To Haves

Experience in an office setting with at least 1 year experience
Knowledge of various insurance authorization/referral requirements
Medical Terminology knowledge
Typing skills at 30 WPM

Responsibilities

Greets and promptly acknowledges patients’ presence in the waiting room.
Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record.
Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup.
Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID.
Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols.
Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule.
Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time.
Processes cancellations and no show appointments, and notifies clinician of change in schedule.
Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager.
Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
Prepare associated forms such as requisitions or referral forms with review of any prep required.
Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR.
Refer patients with billing inquiries and/or payment questions to the billing office.
Print and/or provide medical records information to outside agencies and physicians under established guidelines.
Maintains confidentiality regarding patient information in accordance to HIPAA regulations.
Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice.
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes.
Attends departmental meetings.
Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
Ability to float to other MACC practices when required.
Perform other work related duties and activities as assigned or requested.