Intake & PCP Specialist

Epic • Brandywine, MD

1d • Hybrid

About The Position

The position of Intake & PCP Specialist is responsible for ensuring a seamless, compliant, and person-centered transition for individuals entering EPIC’s services. This role manages the full intake lifecycle—from initial inquiry through service authorization, and oversees the development, coordination, and timely submission of high‑quality Person-Centered Plan (PCP) Support Documents in accordance with Maryland Developmental Disabilities Administration (DDA) requirements.

Requirements

• High school diploma or GED.
• Intermediate Microsoft Office Suite skills.
• Familiarity with COMAR regulations and Medicaid billing requirements.
• Prior experience with intake, case management and service coordination.
• Valid driver’s license with reliable transportation to travel locally.
• Minimum of 2-3 years of experience within a Maryland DDA provider, CCS agency or disability service.
• Strong creative and customer service skills.
• Strong critical thinking skills.
• Strong adaptability and flexibility to be effective in changing environments.
• Strong conflict resolutions skills.
• Ability to closely collaborate across all EPIC programs and departments.
• Ability to work together as a team where there is effective communication.
• Excellent communication, analytical, and problem-solving skills.
• Ability to prioritize, multi-task and meet deadlines in compliance with internal and external agencies rules and regulation.
• Strong time management skills to manage one's own time and the time of others.
• Must be responsible and take accountability for own actions.

Nice To Haves

• Some college preferred.

Responsibilities

• Manages the full intake lifecycle—from initial inquiry through service authorization.
• Oversees the development, coordination, and timely submission of high‑quality Person-Centered Plan (PCP) Support Documents in accordance with Maryland Developmental Disabilities Administration (DDA) requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED