Receptionist

Southeastern Medical Oncology Center•Goldsboro, NC

2d•Hybrid

About The Position

SMOC is proud to have a team of professionals who share our passion for and commitment to excellence and our sense of compassion. The Receptionist position is responsible for creating a positive and professional first impression of the practice and showing patients a "we care" attitude. This role involves managing appointments, patient paperwork, co-pays, patient demographics, and ensuring all required referrals are obtained. The receptionist will also reconcile payment batches, schedule follow-up procedures, and assist patients with registration. Travel to other sites within a reasonable geographic region is expected as part of the job requirements. Please note that this job description is not exhaustive and duties may change.

Requirements

Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
1 - 2 years of customer service.
Excellent customer service.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Multitasking and proactive problem-solving.
Ability to type 40 Words Per Minute.
Ability to travel to other sites as necessary.

Responsibilities

Create a positive and professional first impression of the practice and show patients a "we care" attitude.
Schedule appointments and assist with scheduling any additional testing directed by the physician.
Ensure all required patient paperwork is compiled for that day’s appointments.
Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
Review for completeness and accuracy and then enter required patient demographics and clinical information into Practice Management and EHR.
Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
Reconcile payment batches at the end of every day and turn them in to the Site Manager.
Schedule follow-up procedures and coordinate any local ASC cases.
Assist patients with the completion of the Phreesia registration system.
Travel to other sites within a reasonable geographic region as required.