Receptionist

COQUILLE INDIAN TRIBE • Eugene, OR

10d • $20 - $23 • Onsite

About The Position

Under the direct supervision of the Behavioral Health Executive Director, the Behavioral Health Receptionist performs receptionist and clerical duties and serves as the primary point of contact for the Behavioral Health Department. Assists with patient and staff needs as directed.

Requirements

• High School Diploma or GED with medical and behavioral health training required.
• Experience with Electronic Health Record and Electronic Patient Management Systems required.
• Minimum of one (1) year of experience working in a medical front office required.
• Must have excellent written and verbal communication skills, which include proper grammar, spelling, and punctuation.
• Multi-line phone skills are required.
• Experience using Microsoft Office 365 applications, including Word, Excel, Outlook, and Teams, required.
• Knowledge of medical terminology, including ICD-10 and CPT codes, is required.
• Required to accept the responsibility of a mandatory reporter of abuse and neglect of infants and children, people who are elderly or dependent, individuals with mental illness or developmental disabilities, or residents of nursing homes and other health care facilities. This includes reporting any evidence of physical injury, neglect, sexual or emotional abuse, or financial exploitation.
• First Aid/CPR certification required or ability to obtain within 90 days of employment.
• Current and valid Oregon driver’s license in good standing with no insurability issues as determined by the Tribe’s insurance carrier is required.
• Excellent oral and written communication skills.
• Ability to consistently convey a pleasant and helpful attitude by using excellent interpersonal and communication skills to manage sometimes stressful and emotional situations.
• Ability to foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the Coquille Indian Tribe.
• Possess awareness and sensitivity of various American Indian/Alaskan Native traditions, customs, and socioeconomic needs and ability to work effectively with diverse cultures.
• Knowledge of regulations on the confidentiality of medical records (HIPAA).
• Knowledge of medical and behavioral terminology.
• Knowledge of the procedures, rules, operations, sequence of steps, documentation requirements, time requirements, functions, and workflow to process medical records, to review records for accuracy and completeness, and to keep track of processing deadlines.
• Ability to maintain professionalism, confidentiality, and objectivity under constant pressure and crisis situations.
• Ability to make decisions independently in accordance with established policy and procedures.
• Ability to effectively use electronic health record and patient management systems, word processing, spreadsheets, databases, and other computer applications necessary to perform the duties of the position.

Nice To Haves

• Certified Clinical Medical Assistant (CCMA) preferred.

Responsibilities

• Receives, greets, and directs visitors.
• Checks in patients, confirms registration, and processes intake paperwork.
• Operates the phone system; triages and routes incoming calls to appropriate individuals and/or departments; records and distributes messages to appropriate staff.
• Utilizes electronic health record and patient management systems to schedule and reschedule appointments and update patient charts and information.
• Rooms patients as needed.
• Maintains organization, security, and confidentiality of all medical records and client records.
• Opens and closes the Ko-Kwel Wellness Behavioral Health Department according to established operating procedures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED