CAH - RECEPTIONIST

North Star Health Alliance•Carthage, NY

23h

About The Position

The Receptionist works at the Walk-In Clinic and performs front-desk and administrative duties. Responsibilities include scheduling appointments; answering and routing telephone calls and messages; registering patients; distributing patient rights, consent forms, in-service information, and routine instructions; coordinating referrals; and helping patients complete forms. The role also involves handling mail, maintaining accurate medical records and billing information, following established policies and procedures, ordering supplies with supervisor approval, maintaining required logs, and promptly forwarding complaints or incidents to a supervisor. Other duties may be assigned as necessary.

Requirements

Strong organizational skills.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Ability to work independently and in a team environment.
Ability to maintain confidentiality.

Nice To Haves

Six months to one year of relevant experience and/or training, or an equivalent combination of education and experience; preferred and prioritized when scheduling interviews.
Previous experience in the medical secretarial field; desirable and prioritized when scheduling interviews.

Responsibilities

Schedule appointments.
Answer telephone calls and prioritize and relay messages as appropriate.
Register patients and distribute Bill of Rights, consent forms, in-service information, and routine instructions.
Coordinate referrals and assist patients with completing forms.
Transport, sort, open, and distribute mail.
Maintain accurate medical records and billing information.
Comply with established policies and procedures.
Order supplies with supervisor approval.
Maintain necessary logs and immediately forward complaints or incidents to a supervisor.
Perform other duties and responsibilities as necessary.