Receptionist - CO

Jars Cannabis•Aurora, CO

1d•Onsite

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized, and multi-tasking Receptionist to join their team. This role is the first point of contact for customers and is crucial for creating a positive customer experience from the moment they enter the store. The Receptionist will be responsible for checking in customers according to Colorado state and MED requirements, creating customer profiles, and providing general assistance. A mandatory Colorado MED Employee License (MED Badge) is required for employment, which involves a background check and adherence to specific eligibility criteria. The company emphasizes a progressive approach, aiming to provide high-quality products and services while fostering an inclusive and collaborative workplace culture.

Requirements

Must be 21 years of age or older
High school diploma or General Education Diploma (GED) required
Must obtain and maintain a valid Colorado MED Employee License (MED Badge) prior to the start date
Must successfully pass the MED's fingerprint-based background check
Minimum 1 year of customer service experience in a retail, sales, and/or hospitality environment
1 year of previous administrative and/or Front Desk Receptionist experience
Must have strong attention to detail, organization, multi-tasking, and follow-up skills
Excellent customer service and communication skills
Must be able to work cooperatively as a team member
Exceptional hospitality skills required - role involves constant contact with customers and staff

Responsibilities

Verifying customers' legal age requirements, registering new customers in the POS system, and scanning in returning customers in compliance with Colorado MED regulations
Checking customer purchasing allotments through the POS system upon check-in per Colorado state requirements
Promoting the JARS brand and getting customers excited about shopping at our location
Welcoming guests and customers into the store with a positive, upbeat, and friendly demeanor
Using proper greetings and salutations with all customers at all times
Assisting with curbside and online orders when needed
Answering calls with professional and proper phone etiquette
Providing customers with information regarding products, store hours and location, daily specials, website address, and more
Emphasizing the JARS Loyalty Program, campaigns, events, daily texts, and other promotions
Showing up to each scheduled shift on time and presentably dressed
Communicating with team members for order completion updates
Creating personable and memorable experiences for all store patrons
Always maintaining Colorado state and MED compliance in all customer-facing interactions
Performing opening, mid-day, and closing tasks, as well as general upkeep of the reception area
Supporting store management in an administrative capacity as required
Adhering at all times to all applicable Colorado laws, regulations, policies, compliance requirements, and protocols
Monitoring customer queues at all times
Keeping all online and in-store menus current with daily offerings