RECEPTIONIST- Weekends

Edmonds Post Acute•Edmonds, WA

6d•Onsite

About The Position

Under the supervision of the Administrator, the Receptionist performs clerical functions in an efficient manner in accordance with established procedures and professional office practices. As receptionist you are delegated responsibility and accountability for carrying out your assigned duties. This position is responsible to the Administrator. FLSA STATUS: Non-Exempt. The role involves creating and maintaining a warm, positive, and calm environment. Key duties include greeting visitors, providing tours, answering phones, maintaining resident information, managing mail, operating office equipment, ordering supplies, and assisting with administrative tasks. The position requires demonstrating respect for residents' dignity, maintaining confidentiality, and adhering to dress code and safety procedures. The receptionist must be able to follow directions, communicate effectively, prioritize tasks, make independent decisions, and handle stressful situations in a 24-hour skilled care environment, which may include exposure to various environmental conditions and stresses associated with resident care, emergencies, and regulatory oversight.

Requirements

High School graduate or equivalent
Experience in general office work is preferred
Must be able to read, analyze, and interpret common scientific and technical information, and to be easily understood through verbal communication in the English language.
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of weight measurement, and volume.
Must have exceptional communication and customer service skills, and be empathetic.
Ability to effectively communicate with patients, families, responsible parties, staff and outside resources and agencies.

Nice To Haves

Experience in general office work is preferred

Responsibilities

Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility.
Follow reception schedule/instructions as directed and as outlined in the established policies and procedures of the facility.
Greet visitors cheerfully, answer questions and provide guided tours of the facility as necessary.
Give directions/information to visitors, guests, residents, sales representatives, etc.
Operate telephone system as required.
Answer phones, determine nature of the call and direct the caller to appropriate individual or department.
Receive inquiries and release information in accordance with established procedures.
Maintain a current file/listing of residents by name and room number and emergency phone numbers, telephone numbers of on-call personnel, key personnel, etc.
Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
Report suspicious persons/information to supervisor immediately.
Assist with administrative duties as directed (includes typing, filing, posting accounts).
Receive, sort and distribute mail as directed.
Operate computer, copier, fax machine and other office machines as instructed.
Follow all established safety procedures and precautions when operating office equipment.
Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses.
Report any unsafe/hazardous conditions to your supervisor immediately.
Maintain work areas in a neat and clean condition.
Order supplies as directed and insure that deliveries are complete according to order.
Assist department heads with administrative matters as asked.
Demonstrate knowledge of, and respect for, the rights, dignity and individuality of each resident in all interactions.
Appreciate the importance of maintaining confidentiality of resident and facility information.
Demonstrate honesty and integrity at all times in the care and use of resident and facility property.
Be neat and clean in appearance and wear appropriate office attire while on duty.
Comply with established dress code.
Able to understand and to follow written and verbal directions.
Able to express self adequately in oral and written communication.
Able to communicate effectively and deal tactfully with staff members, residents and public.
Demonstrate ability to prioritize tasks/responsibilities and complete duties/projects within allotted time.
Able to make independent decisions when warranted and remain calm in emergency situations.
Demonstrate ability in maintaining confidentiality of resident and facility information.
Able to respond to change productively and to handle additional tasks/projects as assigned.
Able to carry out the essential functions of this job (with or without accommodation) without posing specific, current risk of substantial harm to health and safety of self and others.
Other duties as assigned.