Receptionist

Higginbotham • Sidney, OH

5h

About The Position

The Receptionist assists clients with their risk management and insurance needs. The role welcomes visitors, maintains shared office areas, handles customer service requests, and helps keep client records current. The Receptionist also identifies complex requests and routes them to the appropriate service team or carrier. This position has no supervisory responsibilities.

Requirements

• Less than one year of experience using a multi-line telephone system.
• Commitment to continuous learning.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to lift 25 pounds.
• Repeated use of sight to read documents and computer screens.
• Repeated use of hearing and speech to communicate by telephone and in person.
• Ability to perform repetitive hand movements, such as keyboarding, writing, and 10-key use.
• Ability to walk, bend, sit, reach, and stretch in all directions.

Responsibilities

• Greet all visitors who come into the office.
• Maintain the tidiness of the lobby and common areas.
• Assist customers with service requests by phone and email, process policy changes, and assist with billing and claims.
• Manage incoming and outgoing mail.
• Identify opportunities to engage with customers.
• Engage enthusiastically with company culture and corporate goals.
• Identify complex requests and triage them to the designated service team or carrier.
• Maintain updated customer files, including policy information, correspondence, and contact information.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Prescription drug coverage
• 401K
• Equity incentive plan
• Supplemental benefits for physical, emotional, and financial wellbeing
• Employee Wellness Program
• Company-paid holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed