Receptionist - CCI Main

OneOncology•Huntsville, AL

About The Position

Clearview Cancer Institute is north Alabama's leading cancer treatment facility, providing leading-edge treatment and compassionate care to patients with cancer or blood disorders for more than 30 years. Its outpatient services and participation in Phase I–IV clinical trials offer patients access to a range of care and treatment options. The Front Desk Receptionist provides information and assistance to patients and guests in the main lobby. The role checks in and routes patients to appropriate areas, supports smooth lobby and clinic operations, and handles administrative tasks including paperwork, telephone inquiries, and patient account information. The position works in a busy medical office and interacts repeatedly with patients and employees throughout the day. It is not a supervisory position.

Requirements

High school diploma or equivalent.
At least one year of experience in an imaging department, medical office setting, or hospital.
Excellent oral and written communication skills.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Ability to multitask and demonstrate commitment to excellence in patient care.
Ability to manage difficult or emotional situations and respond to requests for service and assistance.
Ability to maintain confidentiality.
Ability to follow policies and procedures and complete administrative tasks correctly and on time.
Ability to exercise sound and accurate judgment and make timely decisions.
Ability to approach others tactfully and react well under pressure.
Ability to demonstrate accuracy and thoroughness and look for ways to improve and promote quality.
Dependability and punctuality.

Responsibilities

Greet patients and visitors and alert appropriate personnel when they arrive in the lobby.
Ensure paperwork and orders are complete and accurate before giving them to the modalities.
Use office equipment, computers, mail, and fax machines to transmit information or documents as needed.
Provide patients with information about department and office locations and available services.
Answer telephone calls, respond to non-clinical patient questions, and direct clinical questions to appropriate staff.
Interface with CCI schedulers, physicians’ offices, and hospitals.
Maintain a clean and orderly lobby throughout the day.
Help keep the lobby and clinics running smoothly by notifying necessary personnel about patients or visitors in the lobby.
Maintain patient account information by confirming insurance coverage and collecting necessary copays.
Answer personnel inquiries regarding lobby activity.
Perform other duties as assigned.