Receptionist - CCI Main

Clearview Cancer Institute•Huntsville, AL

About The Position

The Front Desk Receptionist provides information and assistance to patients and guests in the main lobby of Clearview Cancer Institute. The role checks in and routes patients to appropriate areas, ensures paperwork and orders are complete and accurate before forwarding them to modalities, and helps keep the lobby and clinics running smoothly. The receptionist also maintains patient account information by confirming insurance coverage and collecting necessary copayments. This position involves frequent interaction with patients, visitors, and employees in a busy medical office. The receptionist answers telephones and non-clinical questions, directs clinical questions to appropriate staff, interfaces with schedulers and external medical offices and hospitals, and maintains an orderly lobby. This is a non-supervisory position.

Requirements

Excellent oral and written communication skills.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Ability to multitask and demonstrate commitment to excellence in patient care.
Ability to manage difficult or emotional situations and respond to requests for service and assistance.
Ability to maintain confidentiality.
Ability to follow policies and procedures and complete administrative tasks correctly and on time.
Sound and accurate judgment and timely decision-making.
Tactful approach to others and ability to react well under pressure.
Accuracy and thoroughness, with an effort to improve and promote quality.
Dependability and punctuality.
High school diploma or equivalent.
At least one year of experience in an imaging department, medical office setting, or hospital.

Responsibilities

Greet patients and visitors and alert appropriate personnel when they arrive in the lobby.
Ensure paperwork and orders are complete and accurate before providing them to modalities.
Use office equipment, computers, mail, and fax machines to transmit information and documents as needed.
Provide patients with information about department and office locations and available services.
Answer telephones, respond to non-clinical patient questions, and direct clinical questions to appropriate staff.
Interface with CCI schedulers, physicians’ offices, and hospitals.
Maintain a clean and orderly lobby throughout the day.
Notify necessary personnel about patients or visitors in the lobby to help lobby and clinic operations run smoothly.
Confirm insurance coverage and collect necessary copayments to maintain patient account information.
Respond to personnel inquiries about lobby activity.
Perform other duties as assigned.