Receptionist / Casa Familia

Gatehouse Management•Miami, FL

3d•Onsite

About The Position

The Receptionist/Office Assistant supports the Casa Familia community and reports to the Community Director. The role is full-time, hourly, and non-exempt, with a Monday-through-Friday schedule from 7:00 a.m. to 4:00 p.m. The company emphasizes a team approach and may assign other reasonable duties consistent with its objectives. Candidates must pass a background check and drug/alcohol screen. The position provides front-desk and office support, including answering calls and emails, greeting and directing guests and residents, maintaining visitor and reception-area materials, handling incoming mail, tracking supplies, and preparing the community building for meetings and events. It also involves signing off on daily ILS meal deliveries and placing meals in the refrigerator. The role is primarily indoors and involves extended sitting at a desk or computer, with occasional standing, walking, lifting, and other office-related physical activities. The position requires logical problem-solving and clear communication with a diverse group of people.

Requirements

At least 2 years of related work experience.
Dependable and able to work independently.
Computer skills in MS Word, MS Excel, and MS Outlook.
Proficient use of office equipment.
Available for occasional extended hours when necessary to complete time-sensitive projects.
Pass a clear background check and drug/alcohol screen.
Able to perform the stated physical activities, including occasional lifting and bending, stooping, squatting, and reaching above the shoulder.
Able to apply logical thinking to define problems, collect pertinent data, establish facts, draw conclusions, and initiate an appropriate course of action.
Able to communicate ideas, images, and goals effectively to a diverse group of personalities.

Responsibilities

Answer telephone calls promptly and direct them to the correct person.
Greet guests and residents in a friendly, on-brand manner and route them appropriately.
Use the resource guide to answer resident inquiries.
Keep the reception area organized and stock it with informational materials and staff business cards.
Respond to emails in the general information inbox and escalate questions that cannot be answered.
Sign off on daily ILS meal deliveries and put the meals in the refrigerator.
Maintain the visitor log by recording visitor details daily.
Sort and distribute incoming mail.
Check office supply levels and reorder supplies monthly as needed.
Prepare the community building for meetings and events as needed.
Perform additional duties or tasks assigned by the Community Director.