Receptionist / Casa Familia

Gatehouse Management Inc• Miami, FL, US, FL

3d•Onsite

About The Position

The Receptionist/Office Assistant supports operations at Casa Familia by welcoming and directing guests and residents, handling telephone calls and general inquiries, and maintaining an organized reception area. The role also supports daily office and community activities, including mail distribution, supply ordering, meal delivery sign-off, visitor logging, and preparation for meetings and events. The position is hourly and non-exempt, reports to the Community Director, and is expected to take on other reasonable duties assigned by the Community Director. The employer requires candidates to pass a background check and drug/alcohol screen.

Requirements

At least 2 years of related work experience.
Dependable and able to work independently.
Computer skills in MS Word, MS Excel, and MS Outlook.
Proficient use of office equipment.
Must be available for occasional extended hours to complete time-sensitive projects.
Must pass a background check and drug/alcohol screen.

Responsibilities

Answer telephone calls promptly and direct callers to the correct person.
Greet guests and residents in a friendly, on-brand manner and route them appropriately.
Use the resource guide to answer resident inquiries.
Keep the reception area organized and informational materials and staff business cards stocked.
Respond to emails in the general information inbox and escalate questions that cannot be answered.
Sign off on daily ILS meal deliveries and put the meals in the refrigerator.
Maintain the visitor log and record visitor details daily.
Sort and distribute incoming mail.
Check office supply levels and reorder supplies monthly as needed.
Prepare the community building for meetings and events as needed.
Perform additional duties or tasks assigned by the Community Director.