Receptionist

The US Oncology Network•Peoria, IL

11d•Onsite

About The Position

Illinois CancerCare is seeking a friendly, detail-oriented Receptionist to join our Peoria clinic team. As a key member of our front office team, you’ll be the first point of contact for patients and guests, helping ensure a smooth and welcoming experience from check-in through registration. You’ll play a key role in supporting our mission by accurately collecting patient information, verifying insurance, and welcoming patients while delivering exceptional customer service.

Requirements

High school diploma or GED (required)
Strong customer service and communication skills
Ability to multitask and remain calm in a fast-paced environment

Nice To Haves

Experience in a medical office setting preferred

Responsibilities

Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.
Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed.
Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary.
Maintains lobby area in a neat and orderly manner.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
Other duties as requested or assigned.