Receptionist -Full Time Days

Mercyhealth Wisconsin and Illinois•Harvard, IL

3d•$17 - $25•Hybrid

About The Position

Mercyhealth is seeking a Full-Time Receptionist to join their team. This role is responsible for providing clerical support, managing patient appointments and registration processes using Epic, and ensuring a positive visitor experience. The ideal candidate will have strong communication and organizational skills, with a preference for prior medical reception or Epic experience.

Requirements

High School diploma or equivalent preferred
Previous medical reception or reception experience preferred.
Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal and written communication skills.
Basic knowledge of Epic preferred.

Nice To Haves

Understands and demonstrates Critical Moments of Service techniques and standards
May be required to work flexible hours and overtime during peak hours.
May be responsible for working in alternate locations

Responsibilities

Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel.
Retrieve messages from voice mail and forward to appropriate personnel.
Answer questions about the organization, physicians, and available services.
Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
Monitor visitor access and issue passes when required.
Receive, sort, and route mail, and maintain and route publications.
Order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Schedule patient appointments.
Perform EMR Electronic Medical Records registration check-in processes in Epic.
Load, verify, and update patient demographics.
Scan, load, and verify insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet and send documents to Medical Records for scanning.
Review all Alerts in Epic and refer patient to a PFC when necessary.
Collect co-payments and other self-pay obligations when required and post in Epic when registering patient.
Provide patient with an estimated self-pay obligation when appropriate.
Perform cashiering functions online payment posting within Epic.
Process payments and deposits by adhering to the systems Cash Handling Policy.
Complete daily closing report and balance individual cash drawer at the end of each day.
Perform petty cash count in and out daily and record appropriately.
Assist patients with MyChart signup and activation.
Reply to MyChart messages in a timely manner, closing messages when complete.
Safeguard patient privacy and confidentiality per MHS policies.
Prep and route daily for upcoming appointments for frontline registration.
Review daily work queues and correct identified patient registration errors.
Utilize Epic waitlists based on provider preference.
Review and update no-shows and cancellations for the day.
Ensure reception and lobby areas are well maintained and clean.
Perform all other duties as assigned.