Receptionist - Full Time

Trinity Health•Davenport, IA

2d•Onsite

About The Position

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment. This is a full-time position with 36 hours per week.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
Ability to read, write and understand the English language.
Ability to communicate effectively with patient, visitors, and colleagues while performing their job duties.
Must maintain a high degree of confidentiality when dealing with patient information.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Responsibilities

Greets and welcomes patients and visitors to the clinic.
Manages front desk responsibilities.
Maintains patient flow.
Schedules appointments.
Handles phone calls appropriately.
Validates insurance eligibility.
Enters demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems.
Determines and collects time of service payments and/or past due balances.
Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guidelines.
Obtains accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
Copies/scans patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.