Receptionist - Community Pathways Program (Temporary Position)

UMOS•Milwaukee, WI

About The Position

This position is temporary and will last until September 30, 2026. The Receptionist will be responsible for answering phones, scheduling appointments, and providing program information to applicants. This role involves coordinating and performing administrative activities, supporting staff and clients by storing, retrieving, and integrating information, and relaying calls and messages professionally. A key responsibility is providing efficient intake services for the Community Pathways Program (CPP) via phone, face-to-face, or mail to determine program eligibility using 125% FPL standards. The role requires timely and accurate data entry into the CPP electronic system, proactive response to prevent disconnections within 48 hours, and verification of income. The Receptionist will also respond to applicant questions, assist with verification, carry out benefits processing, make referrals to partner programs, and work as a team member to ensure the efficient operation of the CPP program. Attendance at training and meetings, and performance of other assigned duties are also expected. Additionally, the role involves providing intake services for the Federal Poverty Level Income (FPL) program, following up with clients and partners, and maintaining accurate, confidential client files. Special projects and other related duties as assigned will also be part of the role.

Requirements

High school diploma required.
Minimum of two years of administrative experience in an office environment, including managing a multi-line phone system.
Demonstrated ability to work independently within established policies, procedures, and guidelines.
Strong interpersonal and communication skills, including the ability to effectively de-escalate challenging or sensitive client situations while maintaining professionalism in a high-volume, client-facing environment.
Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook), with the ability to accurately enter data into program systems.
Ability to work flexible and irregular hours, including on-call evening hours as needed.
Use a multi-line phone system and a variety of office equipment, such as fax machines, photocopiers, scanners, iPads, computers.

Nice To Haves

Associate or bachelor’s degree, or a minimum of two years of experience in CPP or similar community service programs, preferred.
Case management experience is a definite plus.
Bilingual in English and Spanish (verbal and written) preferred.

Responsibilities

Answer phones, schedule appointments, and provide program information to applicants.
Coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients, answers and relays calls and messages, with follow-up to recipient in a professional manner.
Provide efficient, interactive intake services for CPP by phone, face to face or by mail to determine program eligibility using 125% FPL standards.
Enter program applications into the CPP electronic data system timely and accurately.
Provide quick, pro-active response to prevent disconnections, adhering to respond within 48 hours from time of request per written crisis policy.
Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
Respond to applicant questions, assist with verification, and carry out benefits processing in a timely manner.
Make referrals to our partners program for CPP participants.
Work as a team member to make CPP program run as efficiently as possible.
Attend training, meetings and perform other duties as assigned.
Provide efficient, interactive intake services for the FPL (Federal Poverty Level Income) face to face or by mail to determine program eligibility.
Follow up with clients, partners, and maintain accurate, confidential client files for FPL cases.
Performs special projects and other related duties as assigned.