Receptionist (50343)

Quinault Community Health & Quinault Wellness Cent•Aberdeen, WA

1d•$20 - $28•Onsite

About The Position

Quinault Community Health is looking to fill a receptionist position that will work in our Behavioral Health Clinic and fill in as needed at our Primary Care and Quick Care locations. This role is ideal for someone who thrives in an environment where every interaction matters and loves helping people feel welcomed, supported, and understood. The position is located on the beautiful Olympic Peninsula, surrounded by numerous outdoor activities.

Requirements

At least one (1) year of experience with an Electronic Health Records (EHR) or Electronic Medical Records (EMR) system.
High school diploma or GED equivalent required.
Exceptional multi-tasking and customer service skills.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
Knowledge and adherence to state (RCW, WAC) and federal confidentiality regulations.
Knowledge of HIPAA and PHI requirements.
Knowledge of common office and administrative procedures.
Skills in the operation of a personal computer and standard office programs and equipment.
Ability to work in a cross-culture environment and understand the social and cultural context of our patients.
Ability to prioritize multiple tasks with frequent interruptions.
Ability to provide excellent customer service.
Ability to establish and maintain effective working relationships with patients, staff, and outside agencies.

Nice To Haves

One year of college OR equivalent experience in business administration or office management is desirable.
Previous primary care experience strongly preferred.

Responsibilities

Welcome patients, clients, and visitors in a courteous and professional manner.
Verify patient contact information on file for new and returning patients, ensuring all demographic information is verified, accurate, and updated.
Provide guidance to patients and clients in obtaining or updating insurance when necessary.
Answer non-medical questions and give routine non-medical instructions.
Schedule and manage appointments for multiple providers.
Assist in coordination of patient walk-ins and intakes.
Utilize Electronic Health Record (EHR) programs to update information and send appointment reminders.
Answer and screen telephone calls, take messages, and reply to voicemails.
Scan ID cards, insurance cards, legal documents, etc. into charts.
Register new patients into EHRs and other clinical applications, ensuring accuracy of demographics and insurance details.
Process payments and maintain accurate billing and insurance information.
Collect, verify, and enter all insurance and third-party resources into patients charts for billing.
Verify insurance coverage and eligibility on an individual basis, including patient eligibility.
Assist staff with scanning, faxes, filing, handouts, displays, publishing notices, printing, and other relevant office-related tasks.
Facilitate communications across departments and with external agencies.
Exchange patient data with referral sources, while maintaining strict confidentiality.
Assist and inform clients regarding the established processes.
Uphold HIPPA and PHI regulations while handling patient information.
Adhere to all QCH and QWC policies and procedures.
Cross-train to assist staff with all other duties when available.
Perform other duties as assigned.