Receptionist - IDEA Hidden Meadow (Immediate Opening)

IDEA Public Schools•San Antonio, TX

2d•$17 - $22•Onsite

About The Position

The receptionist supports students, families, and team members by providing excellent customer service and serving as the first point of contact for campus visitors, phone inquiries, students, and parents. The role focuses on parent satisfaction and meeting families’ needs by sharing information, coordinating with team members, and greeting visitors. The receptionist also serves as backup for the Nurse/Health Aide.

Requirements

High school diploma or GED.
One year of clerical experience in an office setting.
Proficient keyboarding skills.
Effective organizational, communication, and interpersonal skills.
Ability to follow written instructions and operate a multi-line phone system.

Responsibilities

Manage front office traffic, including late students, parents, and visitors.
Verify that visitors have appropriate credentials to enter campus and pick up students.
Use PowerSchool to locate student schedules for parent pick-ups and communicate with teachers about student pick-ups.
Direct visitors to the appropriate team member and direct late students to the SIS Coordinator.
Maintain and organize campus forms, documents, and event information; keep copies available and coordinate with Campus Lead and Campus Ops teams to ensure materials are current.
Coordinate and transfer student records to the appropriate team members while maintaining confidentiality and establishing secure transfer processes.
Answer phone calls, provide general information, and connect callers with the appropriate team member.
Maintain familiarity with team members’ roles and keep the phone-extension list current.
Serve as a liaison between parents, students, and team members, including communicating morning announcements.
Provide lead team support as needed, including recruiting students for the following school year if needed.
Answer calls and greet parents, students, and visitors with good judgment and excellent customer service.
Serve as backup for the Nurse/Health Aide.

Benefits

Performance bonus based on team performance and goal attainment.
Comprehensive medical benefits, with the majority of the employee premium for the base plan covered and the majority of costs for a spouse/domestic partner and children subsidized.
Eligible staff may receive up to 8 weeks of paid family leave for the birth or adoption of a child, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of tuition for a qualifying degree program, up to $5,250 per year, subject to manager discretion and budget availability.
Employer-paid mental and behavioral health services, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability and life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Relocation allowance may be offered to help defray moving costs, if applicable.