Receptionist

White-Wilson Medical Center,P.A.•Niceville, FL

36d•Hybrid

About The Position

Performs medical front office functions while providing excellent customer service. This is a full-time position in an outpatient medical business office setting. The estimated schedule is Monday through Friday between the hours of 7am to 7pm and rotating weekends for Immediate Care Clinics. Based on business need, the ability to work a flexible schedule, including some overtime as approved in advance. This position may require travel to other White-Wilson locations.

Requirements

High school diploma or GED.
Strong verbal and written communication skills required.
Ability to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.
Repetitive motion of upper body required for extended use of computers and telephones.

Nice To Haves

One-year experience in a medical office setting preferred.

Responsibilities

Greet patients and other visitors when they arrive.
Answers telephones, schedules and coordinates appointments, forwards messages to appropriate staff member.
Provides pertinent information per doctor’s instructions or established clinic guidelines.
Checks in patients for appointments.
Verifies and updates patient information.
Checks out patients after their appointment.
Reviews and collects co-insurance, deductibles, self-pay and open balances.
Reconciles charges and payments at close of day.
Sends, receives, and distributes documents.
Makes calls for patient reminders and outreach items.
Promotes patient engagement programs.
Creates a list of office supplies that need to be ordered and gives them to the Supervisor.
Consistently displays a positive attitude and a personal commitment to excellence.
Attend department meetings and clinic required meetings.
Maintains strict confidentiality.
Regular and reliable attendance required.