Receptionist | Full-Time

Frasier • Boulder, CO

7d • Onsite

About The Position

As a Receptionist, you'll be one of the first people residents, families, guests, and team members connect with each day. Through a warm welcome, a friendly smile, and a genuine desire to help, you'll create meaningful first impressions and help people feel at home in our community. Whether you're answering questions, providing directions, assisting visitors, or helping residents find the support they need, you'll play an important role in making every interaction positive and welcoming. You'll also help keep the community running smoothly by serving as a central hub for communication and support. From answering and directing calls to coordinating room reservations, scheduling, processing requests, distributing mail and information, and supporting administrative needs across the community, you'll help ensure people, information, and resources stay connected. Whether welcoming a prospective resident, assisting a team member, or responding to an unexpected situation, you'll be a trusted resource who helps create a welcoming, organized, and caring environment where residents and team members feel supported every day.

Requirements

• Exceptional customer service, communication, and interpersonal skills
• Strong organization, multitasking, and attention to detail in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, and Outlook) and the ability to learn new technology
• The ability to handle confidential information with discretion and maintain HIPAA and privacy standards
• Knowledge of front desk operations, scheduling, and administrative support practices
• High school diploma or equivalent required

Nice To Haves

• One year of receptionist, customer service, administrative, hospitality, healthcare, or related experience preferred
• Strong communication and relationship-building skills that help create a welcoming, positive experience for residents, families, guests, and team members.
• A customer service mindset with a genuine desire to help others, solve problems, and ensure people feel supported and valued.
• The ability to stay organized, prioritize competing responsibilities, and adapt to changing needs in a fast-paced environment.
• Sound judgment, professionalism, and attention to detail when handling sensitive information, requests, and day-to-day operations.
• A collaborative, team-oriented approach that supports coworkers, builds trust across departments, and contributes to a positive community culture.
• A dependable and service-focused work ethic that reflects Frasier's values through kindness, accountability, and follow-through.

Responsibilities

• Answering questions
• Providing directions
• Assisting visitors
• Helping residents find the support they need
• Answering and directing calls
• Coordinating room reservations
• Scheduling
• Processing requests
• Distributing mail and information
• Supporting administrative needs across the community

Benefits

• Health coverage that goes further — We covers more than 85% of health, dental and vision premiums.
• Tuition reimbursement is available for both full-time and part-time team members.
• We offer a 401(k) with a 100% match on the first 5%
• Generous paid time off — Full-time team members accrue 18 days of PTO each year.
• Free Employee Assistance Program includes mental health, financial planning, legal support, and more.
• Frasier also pays 100% of disability and life insurance.
• Free access to our on-site wellness center, with an infinity pool and advanced fitness equipment.
• Two on-site cafés, team member lounge, free EcoPass, and discounted YMCA membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED