Temp - Receptionist

The US Oncology Network•Spokane Valley, WA

2d•Onsite

About The Position

This position is responsible for greeting patients and visitors into the clinic in a prompt, courteous, and professional manner. Ensure all appropriate forms are complete, accurate, and signed according to company guidelines. Serves as a liaison between patients and medical staff. Supports and adheres to the Cancer Care Northwest Compliance Program, including the Code of Ethics and Business Standards.

Requirements

High School Diploma or a General Education Degree
Minimum three (3) years’ customer service in an office setting

Nice To Haves

Previous medical office experience

Responsibilities

Greet patients and visitors into the clinic in a prompt, courteous and professional manner.
Obtain all appropriate forms as required.
Obtain demographic and insurance information.
Obtain copy of patient's insurance cards and current driver's license for file.
Update demographic and insurance information as needed in the system.
Collect co-pays, deductible and other out of pocket amounts at time of visit based on the Over-the-Counter collections provided by the financial counselor.
Perform end-of-day financial close-out.
Maintain lobby and coffee area in a neat and orderly manner.
Identify no shows and forwards for patient notification process.
Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follow policies and procedures to contribute to the efficiency of the front office.
Cover for other front office functions as requested.
Prepare correspondence, memos, forms and other typing as requested by supervisor.
Perform end-of-day financial closeout, ensuring all collections are accounted for and are balanced with the deposit report.
Prepare financial closeout information to be sent to CBO.
Perform all other duties/responsibilities as necessary or assigned.