Receptionist

BEHAVIORAL HEALTH SERVICES INC•Long Beach, CA

1d•$18 - $22•Onsite

About The Position

The Receptionist serves as the first point of contact for clients, visitors, and staff, ensuring a welcoming, professional, and secure environment. This role provides front office coverage, manages incoming/outgoing communications, and performs administrative support functions in alignment with program needs, organizational policies, and confidentiality standards.

Requirements

Minimum of high school diploma or equivalency.
High School Diploma or educational/experience equivalent required.
Minimum one (1) year of front office, receptionist, or administrative experience preferred.
Strong communication, organizational, and recordkeeping skills required.
Ability to operate required computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire or demonstrated competency developed within 90 days of employment.
Must have valid California driver’s license and liability insurance if driving a personal or company vehicle on BHS business.
Vision, hearing, manual dexterity, and eye-hand coordination must be adequate for the performance of job duties.
Able to sit at a desk, use a keyboard, write and physically perform other job duties.
Able to move about the facility to observe clients and staff.
Complete annual TB, maintain in good standing.

Nice To Haves

Experience in healthcare, behavioral health, or social services settings, knowledge of medical or behavioral health terminology, Bilingual (English/Spanish) strongly preferred.

Responsibilities

Greet visitors and clients in a professional and courteous manner; determine needs and direct appropriately
Ensure only authorized individuals access the facility in accordance with safety protocols
Maintain a clean, organized, and welcoming reception and waiting area
Manage lobby postings, brochures, and informational materials
Answer, screen, and route incoming calls accurately and efficiently with a positive customer-service attitude; May schedule programmatic appointments as needed including managing program calendars
May support program census including insurance eligibility, intake scheduling, documentation upload, etc.
Take clear, complete messages and ensure timely delivery
Make overhead pages or notifications when required
Communicate effectively with internal and external stakeholders
If assigned to treatment program, may perform toxicology testing, assist in charting relevant information
Receive, sort, and distribute incoming mail, faxes, and packages and manage outgoing mail/delivery
Maintain appropriate handling and tracking of documents
Perform data entry, document preparation, and general clerical tasks
Support staff and departments with administrative needs as assigned
May order, track, and maintain inventory of office supplies and forms
Maintain professional boundaries and standards.
Treat clients with respect, care and concern.
Comply with confidentiality requirements at all times.
Maintain health and safety standards of facility.
Adhere to BHS health, safety, and operational procedures
Maintain working knowledge of applicable regulations and policies
Collaborate effectively with team members and other departments
Participate in meetings, trainings, and committees as assigned
Other duties as assigned