Receptionist

RR Donnelley•Charlotte, NC

11d•$22 - $23•Onsite

About The Position

The Receptionist is responsible for covering the reception desk, greeting visitors, and providing general clerical office support. This role involves answering incoming calls on a multi-line phone system, greeting clients and visitors warmly and professionally, and notifying employees of visitor arrivals. The position requires providing high-level services to staff, clients, and guests, communicating with management and clients on job or deadline issues, and handling additional projects as assigned. The Receptionist will also manage sensitive and/or confidential documents and information, meet contracted deadlines, troubleshoot basic equipment problems, prioritize workflow, and interact with clients in person, over the phone, or electronically. Adherence to company policies and client site policies is expected, along with the cost-efficient use of equipment and supplies.

Requirements

High school diploma or equivalent.
Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers.
Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
Ability to work in a fast-paced team environment.
Ability to handle business matters with professionalism.
Attention to detail with an emphasis on accuracy and quality.
Intermediate computer skills including Microsoft Word and Excel.
Ability to prioritize work to balance multiple projects and deadlines.
Excellent verbal and written communication skills.
Self-motivated and the ability to multi-task.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Must be self-motivated with positive can-do attitude.

Responsibilities

Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
Provide high level services to staff, clients and guests.
Communicate with manager and client on job or deadline issues.
Handle additional projects as assigned.
Handle sensitive and/or confidential document and information.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.