Receptionist

DiCello Levitt LLP • Mentor, OH

1d • Onsite

About The Position

Are you looking for a career where your work makes a meaningful difference in people’s lives and your community? Do you bring experience in front desk administration, reception, or call center support and enjoy being the first point of contact in a professional environment? If you thrive in a fast-paced, mission-driven setting, we invite you to explore DiCello Levitt LLP’s full-time Receptionist opportunity at our Mentor, OH office location. This role plays a vital part in supporting justice in all its dimensions. We are seeking candidates with experience handling high-volume client or customer calls using phone platforms such as RingCentral or Vonage, performing data entry in client or content management systems like Salesforce, Litify, or Needles, and strong familiarity with Microsoft Office, including Outlook, Teams, Word, and Excel. Read more below about this exciting opportunity and apply today!

Requirements

• Proficient in English (oral and written)
• Effective communication and people skills
• Basic understanding of administrative and clerical procedures and systems
• Strong ability with attention to detail
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Experience with high volume of inbound calls in a law-firm or a professional setting
• Experience with receiving, processing and distributing a high volume of mail, documents and packages
• Minimum of two (2) years of experience in a Receptionist, Front Office Representative, or similar position required.
• Familiarity with multi-line phone systems and other office machines (e.g., fax, printer, etc.).
• Experience with Microsoft Office applications, specifically Outlook, Word, Excel, and PowerPoint.
• High School diploma or equivalent required

Nice To Haves

• Familiarity with Salesforce is beneficial, but not required
• Prior law office experience a plus but not required
• additional qualifications beneficial

Responsibilities

• Primary responsibility for this position is answering, screening, and directing high-volume inbound phone calls and routing them to the appropriate attorney or paralegals; taking messages, updating the office calendar, and scheduling meetings as needed.
• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location in the office.
• Receives, processes and distributes high volume of mail, documents, packages daily.
• Performs administrative and clerical support tasks, like supplies ordering, scanning, photocopying, filing, typing, and recordkeeping.
• Keep updated records of office-related expenses.
• Maintains conference rooms, break areas, kitchens, and reception area.
• Additional duties as assigned.

Benefits

• Comprehensive benefits package, effective the first day of the month following your start date: medical, dental, vision
• Health Savings Account (HSA)
• Life Insurance
• Additional Insurance Plans: Life and AD&D and Short-Term Disability plans
• 401(k) retirement savings plan with 3% employer contribution
• Personal Time Off (PTO)
• Sick Leave Time (SLT)
• 10 Paid Holidays Annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED