Receptionist The Residence at Otter Creek

LCB Senior Living•Middlebury, VT

2d•$20 - $23•Onsite

About The Position

The Receptionist promotes the mission and core values of The Residence at Otter Creek and LCB Senior Living to residents, visitors, co-workers, and the surrounding community. As an associate, you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members, and professionals. This role involves handling incoming telephone calls and greeting guests professionally, maintaining the front desk, and responding to emergency situations. The Receptionist also attends in-service training and orientations, responds to resident needs courteously, and maintains community brochures.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner.
Ability to provide clerical support.
Ability to represent the residence in a professional manner.
Ability to respond calmly to emergency situations.
Ability to communicate in English both orally and in writing.
Focused and dedicated to provide excellent customer service.
Ability to handle emergency situations calmly and completely.
High school diploma or GED is preferred.
Six months to one-year prior reception experience in an office environment.
Typing or word processing experience is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living.
Actively grow community occupancy by representing and interacting positively with potential residents, family members, and professionals.
Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
Greet guests and visitors in a professional and courteous manner and directs them accordingly.
File correspondence.
Sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities.
Maintain the front desk in a neat and orderly manner.
Respond to emergency situations by contacting appropriate party (e.g., 911, fire department, police).
Attend required in-service training sessions and orientations.
Respond to residents' needs in a courteous manner.
Update the communication log book on a regular basis.
Maintain community brochures and stock.