Receptionist

Buchanan Ingersoll-Rooney•Philadelphia, PA

9h•Onsite

About The Position

Buchanan Ingersoll & Rooney is a national law firm with a proven reputation for providing progressive, industry-leading legal, business, regulatory and government relations advice to our regional, national and international clients. We are currently seeking an experienced Receptionist/Concierge for our Philadelphia office. This position reports to the Office Manager. The Concierge/Reception Professional offers top-tier customer service via phone, email and in person. We are seeking an individual who is highly articulate, motivated, warm, welcoming and very customer-oriented. You will provide prompt, courteous and effective customer-oriented services to guests, visitors and employees. You will make recommendations and offer suggestions, in addition to fulfilling employee and visitor requests. This position requires exemplary hospitality skills, the ability to understand the value of first impressions and some knowledge of the local area. The ideal candidate will have a true passion for helping people, along with the goal of exceeding expectations. This position is on-site five days per week.

Requirements

High school diploma or equivalent
3+ years of receptionist or administrative assistant experience
Proven work ethic
Excellent interpersonal, communication and organizational skills
Typing ability of 50wpm minimum
Proficient in Microsoft Office Suite; Word, Excel, Outlook

Nice To Haves

Highly articulate
Strong organizational and leadership skills
Passion for impeccable service
Strong interpersonal and problem solving skills
Ability to address multiple tasks efficiently and effectively
Exhibit and maintain professional demeanor, positive attitude and professional appearance
Ability to react calmly and professionally under pressure, treat others with respect; accept responsibility for actions; follow through on commitments
Exemplary hospitality skills
Ability to understand the value of first impressions
Some knowledge of the local area
True passion for helping people, along with the goal of exceeding expectations

Responsibilities

Ensure professional client reception services by greeting clients and visitors, attending to their hospitality needs, communicating with staff and attorneys regarding their arrival, and monitoring emergent issues
Answer all incoming phone calls, ensuring all calls are redirected accordingly
Process deliveries to the reception desk by contacting recipient parties, keeping logs of special requests, follow-up with clients as needed
Ensure security procedures are followed by issuing temporary security cards according to procedural expectations and monitor arrivals and departures of guests
Schedule and coordinate conference rooms/video calls and visiting attorney office requests
Assist with office event planning logistics
Under the supervision of the Office Manager, manage catering orders for meetings
Provide back-up for any technology needs in conference rooms
Assist Office Manager with building service requests
Prepare check requests, track credit card receipts and ensure everything is processed through Accounts Payable
Assist guests with information on local transportation, including local parking facilities, Uber, taxis, etc.
Perform additional responsibilities as assigned