Receptionist (20 hours weekly) (101628)

Equus•Pittsburgh, PA

About The Position

The Receptionist manages customer flow within the center and connects customers with onsite staff for appointments and other activities. The role collects customer information, scans it into the system, and enters or updates customer records at each visit. The Receptionist coordinates with department leads to help ensure customers are seen in a timely manner and their needs are met, tracks wait times, and recommends improvements to customer service processes. The position may refer customers to other providers and provides or coordinates accommodations, including language accommodations. The Receptionist may translate or interpret for customers or arrange those services. The role also oversees reception areas, ensuring required posters are displayed in required languages, customer materials remain stocked, and the space is welcoming. As part of the center’s customer service team, the Receptionist communicates issues and helps resolve barriers to quality service.

Requirements

High school diploma or equivalent.
Four years of direct customer service experience in a clinical or social service environment.
Experience in a fast-paced, team environment that is performance driven.
Exceptional customer service and engagement skills.
Excellent organizational skills and strong attention to detail.
Experience assessing customers’ accommodation needs and making reasonable accommodations.
Knowledge of laws and regulatory requirements related to program responsibilities.
Ability to use various electronic systems to carry out duties and responsibilities.

Nice To Haves

Training or experience in motivational interviewing and care management techniques.
Experience with publicly funded programs; TANF experience is preferable.

Responsibilities

Manage customer flow within the center.
Greet customers and review systems and information they provide to connect them with onsite staff for appointments and other activities.
Collect customer information and scan it into the system.
Coordinate with department leads to help ensure customers are seen promptly and their needs are met.
Track customer wait times and recommend improvements.
Implement processes to continuously improve customer service.
Enter and update customer information in the specified system at each visit.
Refer customers to other providers as needed to meet individual needs.
Provide or coordinate accommodations for customers, including language accommodations.
Translate or interpret for customers as needed, or arrange those services.
Oversee reception areas, ensuring required posters are displayed in required languages, customer materials are stocked, and the area is welcoming.
Participate in the center’s customer service team by communicating issues and resolving barriers to quality customer service.