Receptionist

Parnall Law•Roswell, NM

7d•Onsite

About The Position

Parnall Law Firm is seeking a Front Desk Receptionist for their Roswell office. This role is the first point of contact for clients and is vital in setting the tone for their experience. The ideal candidate will bring warmth, professionalism, and positive energy, making people feel welcome. The firm is dedicated to its employees and offers a supportive work environment with opportunities for growth and development. This is a full-time, in-person position.

Requirements

High school diploma or equivalent
Some office or customer service experience (preferred, not required)
A friendly, positive attitude and professional presence
Reliable, punctual, and comfortable working on-site full-time
Ability to pass a background check
A track record of consistency and commitment in previous roles is a plus

Nice To Haves

No legal experience required; full training provided.

Responsibilities

Greet visitors warmly and make them feel welcome and comfortable.
Answer incoming calls by the second ring and direct callers to the appropriate person or assist them directly.
Manage the flow of the front desk.
Support the team in delivering exceptional service.
Prepare Daily Intake paperwork.
Scan, name, and upload all mail, hand-deliveries, and faxes to SmartAdvocate or admin files daily.
Process all office emails daily, including specific types like VineSigns, Alert, TRD, voicemails, and others forwarded to the office email.
Rename all incoming MMS photos on a monthly basis.
Direct calls to the right person with efficiency and diplomacy, weeding out unwanted callers.
Provide prompt and courteous service to every caller and visitor.
Become familiar with clients and callers to help document cases and handle client issues.
Post all messages in SmartAdvocate promptly and accurately.
Assist Case Managers/Paralegals with data entry and other office tasks when not attending to calls or visitors.
Upload client photos to their case files.
Ensure water, coffee, and other beverages are available for all meetings.
Clean and organize the reception area, copy room, and conference rooms.
Assist Marketing or case workers with mailings when requested.
Make general appointments at attorneys' request (e.g., meetings, CLEs, Rotary, events).
Post case and provider information into SmartAdvocate.
Help out any team members when requested.
Attend firm huddle every Monday at 8:00 am.
Attend mini huddles with Lead Tuesday through Friday at 8:00 am.