Receptionist (Casual)

The Brenda Strafford Foundation Ltd.•Calgary, AB

11d•Onsite

About The Position

The Brenda Strafford Foundation (BSF) is a charitable organization that currently owns and operates five Aging Care & Senior Living communities in Calgary, AB, and Okotoks, AB. We take pride in providing a safe, caring, and comfortable home environment that caters to the complex needs of our senior residents and families. Locally, in Calgary, BSF also operates Alberta’s largest second-stage shelter providing safe shelter and comprehensive support services to women and children leaving abuse and violence. Our team members not only have the right skills and knowledge for the job – they are also passionate about the mission, vision, and values of BSF! Team members embody our values: We put people at the centre of everything we do We boldly pursue quality and innovation with pride and enthusiasm We believe in engagement with all stakeholders and respect every voice We act with compassion, empathy and understanding The BSF Way: Putting people first is a way of life at BSF. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives... one person at a time. Through the BSF Way, we uphold our 8 Commitments to: Get to know what makes a person unique Enable and respect choices Champion everyone's abilities, interests and aspirations Deliver "wow" service Do little things that can make a big difference Be the reason someone smiles Make people feel at home Be present in the moment The objective of the Receptionist role is to provide a variety of clerical and reception associated with daily operations. As a representative of the Brenda Strafford Foundation, the Receptionist is an active participant in The Foundation’s efforts to support an environment promoting a culture of resident safety and freedom from harm or injury. This role is also accountable to uphold the Mission, Vision and Values and the achievement of the strategic priorities of The Foundation. This position is accountable for ethical practice and the understanding of ethical behaviour and reporting as defined by The Brenda Strafford Foundation’s policy and process.

Requirements

Grade 12 Diploma or approved equivalent.
Excellent interpersonal, written and communcation skills
Comprehensive MS Office computer skills
Strong organizational skills, and the ability to multi-task and priortize tasks at hand
Strong work ethic, time management, and resourcefulness
Ability to handle constant interruptions
A criminal record check is required for successful candidates.

Responsibilities

Operate a multi-line switchboard, answer phone inquiries and route all incoming telephone calls and messages
Greet visitors, receive routine inquiries in person, make appointments, arrange, conduct and record all tours of the Manor
Maintain reception departmental files and records, including correspondence, forms and routine office records and reports
Receive incoming mail and coordinate departmental distribution and process outgoing mail and courier delivery
Arrange taxi pick-up and return for residents, visitors or guests when necessary
Oversee bookings for meetings and conference rooms
Update Resident lists and directories on a weekly basis and distribute to departments
Word process various forms, documents, lists, reports, records, memoranda, letters or other typing assignments; check and proofread typed material for accuracy
Type, proofread and distribute various meeting minutes and agendas
Complete compulsory education modules as per schedule: within six months of hire date, within 3 months of significant update or revision to training materials, and annually thereafter
Prepare monthly Activities & Recreation Calendars
Enter data into Avanti as provided by Education
Assist with the sale of visitor and staff meal vouchers
Assign and activate parking/door fobs
Perform other duties as may be assigned by the Supervisor
Maintain adequate standards of safety and cleanliness in the work area
Promote a culture of resident safety and freedom from harm and injury
Ensure infection prevention and control standards are implemented and maintained
Demonstrate a professional image to residents, visitors, peers and colleagues
Use a problem-solving approach to make decisions and resolve conflicts
Prioritize workload and meet deadlines
Promote a positive work environment by: Operating within the Manor’s Code of Conduct Respecting other’s opinions, judgements and abilities Respecting cultural diversity in others Using the proper channels of communication Managing conflict effectively Demonstrating flexibility and reliability