Concierge - Casual

Covenant Care + Covenant Living•Calgary, AB

1d•Onsite

About The Position

The Concierge - performs various tasks and works alone. This position is responsible to provide hourly check-ins to ensure health and safety of self and residents. The overall focus of the position is resident safety, hospitality and building security. If this position is working alone concierge staff will have a paid break (30 minutes), given the work hours/working alone and will not be permitted to leave the building and must be in view of the main door as much as possible, in the event of an emergency. This position will: Model the organization's mission, vision, and values, consistently representing Covenant professionally and positively Collaborate effectively as a professional team player, supporting the achievement of Covenant’s Mission, Vision, and Values

Requirements

Minimum Grade 12 education
Food safety certificate
First Aid & CPR certification
Intermediate to advanced knowledge of Microsoft Office products and desktop publishing programs
Ability to show initiative, work alone and independently without supervision, able to set priorities, self-motivated, able to work under pressure and deal with people in a conflict situation
Knowledge of and ability to make decisions conforming to Covenant Living’s established policies and procedures
Ability to maintain good working relations with staff, public and outside agencies
Exceptional organizational, interpersonal, problem solving, time management and communication skills
Proficient in handling multiple priorities and adapting quickly to an ever-changing environment
Flexibility with changes in the organization and maintains a positive outlook
Must provide a criminal record check not older than 3 months ahead of your commencement date.

Nice To Haves

5 years of direct experience within a service/hospitality industry is preferred

Responsibilities

Ensures individual resident needs and preferences are addressed in regards to hospitality services
First responder to emergency calls
Responds to scheduled and unscheduled service requests from residents for assistance which includes but not limited to escorts to meals/activities, wake-up calls, wellness check, etc.
Follows the tenant Service Plan and Managed Risk Agreement when delivering optional support services and hospitality services
Reports changes in functional capacity, mood or health status to the Site Manager or designate
Resident Accident/Incident reporting
Performs delegated tasks in support of tenant personal care
Adheres to all infection control practices and procedures
Performs clerical duties including, but not limited to updating resident census, service requests, guest meal tracking and communication logs, 24-hour shift report
Ensures all Covenant Living policies are adhered to
Participates in program planning and evaluation and in Quality Improvement activities
Responsible to take all reasonable steps to ensure a safe environment for residents and self and in accordance with Covenant Care/Living’s ‘Working Alone’ policy including check-in calls with Evanston Summit
Complete the Concierge daily checklist
Responsible to continuously carry Concierge cell phone
Other Duties as Assigned by Site Manager or designate