Esthetician (Casual)

AccorHotel•Kohala Coast, HI

1d•Onsite

About The Position

This is a casual Esthetician position at Fairmont Orchid, a luxury resort on the Kohala Coast of Hawai‘i Island. The role involves performing a full range of aesthetic services, including facials, nail services, and waxing, while delivering a professional and personalized guest experience. The Esthetician will maintain a thorough knowledge of spa services and products, prepare treatment rooms, and ensure cleanliness and sanitation standards are met. Responsibilities also include conducting guest consultations, recommending home-care products, managing supply inventory, and addressing guest feedback. The position requires adherence to all safety and hygiene protocols, reporting any equipment malfunctions or hazards, and contributing to high guest satisfaction ratings.

Requirements

Service focused personality is essential
Luxury resort or wellness experience is essential, ideally in Hawai'i.
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Experience and Education in Spa within a luxury resort setting.
Provide the necessary State and Federal Requirements to work in a Spa (Hawaii Beauty Operator License)
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Additional certification(s) in a Spa will be an advantage (Hawaii Licensed Massage Therapist, First Aid, CPR, AED)

Responsibilities

Perform a full range of aesthetic services including facials, nail services (manicures and pedicures), and waxing in accordance with established protocols and safety standards.
Deliver a warm, professional, and personalized guest experience from consultation through service completion.
Conduct thorough guest consultations to assess skin, nail, and hair-removal needs, contraindications, and preferences.
Maintain complete knowledge of all spa services, products, and facility offerings.
Prepare treatment rooms, tools, and products prior to each service, ensuring cleanliness, organization, and proper sanitation.
Clean, disinfect, and sanitize all tools, implements, equipment, and work areas before and after each service in compliance with State of Hawaiʻi regulations and property standards.
Maintain strict adherence to infection control, hygiene, and safety protocols at all times.
Review daily appointments, arrive prepared and on time for all scheduled services, and accurately document services as required.
Recommend appropriate home-care products and service enhancements to support guest results and satisfaction.
Maintain adequate inventory of supplies necessary to perform services and notify management of replenishment needs.
Ensure treatment areas and common spa spaces are maintained in peak condition throughout the day.
Address guest feedback or concerns professionally and promptly, escalating when appropriate.
Report malfunctioning equipment, safety hazards, or sanitation concerns to management immediately.
Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA / guest satisfaction and is a priority at all times.
Deal with any guest complaints, comments or concerns with discretion and urgency.
Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
Ensure guest satisfaction at all times by ensuring safety and service is always the spa’s first priority.
Report dysfunctional equipment to management.
Report any potential hazards or emergencies so they can be rectified immediately.
Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws.

Benefits

Preferred provider medical/drug/vision benefits starting at $16.98 for employees
Employer paid coverage for group life and accidental insurance coverage ($25,000)
401(k)/retirement saving plan & matching program
15 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
Travel Program with employee discounts at Accor properties + Friends & Family rates
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Complimentary meals in our employee dining facility