Receptionist/Workplace Coordinator

Wingstop•Dallas, TX

4d•Onsite

About The Position

The Receptionist & Workplace Coordinator is the first point of contact for visitors, clients, and team members at Wingstop’s GSC, ensuring a warm, welcoming, and professional front-of-house experience. The role manages the reception desk, coordinates administrative and workplace operations (calendars/rooms, deliveries, supplies, vendors), and supports culture and engagement events—providing exceptional service to guests and internal teams. The ideal candidate demonstrates strong communication skills, a polished and dependable demeanor, and the ability to prioritize and multitask effectively in a fast-paced environment while modeling The Wingstop Way.

Requirements

Maintain a polished, professional appearance and tone; practice discretion and confidentiality; proactively identify issues and propose solutions; remain calm, courteous, and solution-focused in a fast-paced environment; act as a brand ambassador for Wingstop and model The Wingstop Way.
Microsoft Outlook, Excel, Word; Microsoft Teams/Zoom; FedEx/UPS/USPS shipping portals; visitor management (e.g., Envoy); printer/copier/scanner fleet; basic A/V room controls; ticketing platform (Jira) and Teams channels for escalations/updates.

Nice To Haves

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

Responsibilities

Welcome guests warmly; manage check-in, issue badges, maintain accurate logs, coordinate with building security, notify hosts immediately, and keep reception clean and on-brand.
Collect and sort inbound mail/packages each morning, notify recipients via Teams or email, expedite food-delivery pickup, prepare/process FedEx/UPS/USPS shipments, maintain a log for high-value/time-sensitive items, and keep the mailroom stocked and organized.
Schedule and confirm rooms, provide visitor instructions (parking, check-in, floor access), support in-office meetings and culture/engagement events (refreshments, supplies, signage, basic A/V), and coordinate guest lists, invitations, and day-of logistics.
Pre-clear access with Security/Property Management, arrange parking/wayfinding/refreshments and a discreet holding area, meet and escort on arrival, keep hosts updated, ensure room readiness (A/V, materials, signage), and manage a smooth departure with badge recovery and follow-ups.
Monitor snacks/office supplies and compile weekly reorders for approval; complete a morning walkthrough of reception, supply areas, mailroom, and concierge; oversee delivery intake and timely distribution; escalate recurring carrier issues; and open tickets for any facility issues identified.
Handle copying, scanning, faxing, filing (digital/physical), data entry, and transcription; maintain simple weekly metrics (visitor count, package volume, pickup SLA, supply restocks).
Liaise across departments, monitor shared inboxes/Teams channels and route requests, coordinate cross-team logistics (guest lists, invitations, access, wayfinding), partner with Security/Property Management on access and safety communications, and send internal messages as requested by leadership.
Log issues in the ticketing system with location/impact/photos, notify the Workplace Operations Manager for urgent items, track tickets to closure with daily follow-ups and escalations, and follow building procedures for emergencies or after-hours incidents.
Reconcile supply inventory and submit reorders; send new-hire forms to Property Management and prep day-one desk/wayfinding items; confirm upcoming meetings and VIP visits; complete the weekly reception audit (readiness, signage, supplies, lighting); perform badge/visitor access reconciliation and report exceptions; and provide a brief facilities ticket aging summary to the Workplace Operations Manager.

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room