Receptionist Supervisor - Lanihuli Patient Service Center

Sonic Healthcare USA•Hilo, HI

25d•Onsite

About The Position

The Receptionist Supervisor oversees reception staff and front desk operations at the Lanihuli Patient Service Center in Hilo, Hawaii. The role supports excellent customer service and efficient patient flow, coordinates staffing and workflow, helps resolve questions and concerns, and monitors registration and related processes for accuracy and compliance. The position is based in a hospital laboratory environment and provides routine access to protected health information, which must be handled confidentially and accessed only as needed for job duties. This is a full-time position scheduled for 40 hours per week, with a stated base hourly pay range of $22.24 to $24.47. The listed days are “TDB”; the posting does not specify the work shift beyond identifying it as a primary day shift. The employer offers professional growth opportunities and a benefits package that includes paid time off, paid holidays, medical, dental, and vision insurance, and a 401(k) with company match.

Requirements

High school diploma or equivalent required.
Previous customer service, healthcare, or medical office experience required.
Strong communication, organizational, and problem-solving skills.
Proficiency with computers, data entry, and Microsoft Office applications.
Ability to lead a team in a fast-paced, patient-focused environment.

Nice To Haves

Associate degree preferred.
Prior leadership or supervisory experience preferred.

Responsibilities

Supervise and support reception staff to ensure excellent customer service and efficient patient flow.
Coordinate daily front desk operations, staffing schedules, and workflow priorities.
Assist patients, physicians, and team members with questions, concerns, and issue resolution.
Monitor registration, data entry, and requisition processing for accuracy and compliance.
Train, coach, and onboard new team members while promoting a positive work environment.
Ensure policies, procedures, and quality standards are consistently followed.
Support departmental goals through performance monitoring and process improvements.
Maintain confidentiality and follow applicable privacy and security standards when handling protected health information; access PHI only as required for job duties.